Shipping Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - The Basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to Include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

At Hipwear, we aim to deliver your style as fast and safely as possible. This Shipping Policy outlines our standard practices for order dispatch and delivery across India.

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Order Processing

All orders are processed within 1–3 business days after successful UPI payment.
Orders placed on weekends or holidays will be processed the next working day.
You’ll receive a confirmation email or message once your order is shipped.

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Shipping & Delivery Time

We ship across India using trusted courier partners.
Delivery typically takes 3–7 business days, depending on your location.
Remote or tier-3 areas may experience slight delays.

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Shipping Charges

Shipping is free on all prepaid orders via UPI.

(We like to keep it simple—no hidden costs.)

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Order Tracking

Once your order ships, you’ll receive a tracking link via email or WhatsApp (if provided).

You can also contact us for tracking updates at support@thehipwear.com.

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Delivery Issues

If your order is:

Delayed: Please allow up to 7 working days before reaching out.
Damaged: Contact us within 48 hours of delivery with photos.
Undelivered: If a delivery attempt fails and the package is returned, we’ll get in touch to reship or refund.

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Incorrect Address

Please double-check your shipping details during checkout. Hipwear is not responsible for delays or losses due to incorrect addresses provided by the customer.

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Need Help?

For support or questions about your shipment, email us at:

📧 support@thehipwear.com