Refund Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - The Basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to Include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

At Hipwear, we strive to deliver top-quality products and service. However, if something goes wrong, we’ve got your back. Here’s how refunds work on our platform:

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Return Eligibility

We accept returns or exchanges only if:

The product is defective, damaged, or incorrect
You notify us within 3 days of receiving the order
The item is unused, with tags and original packaging intact

📸 Proof required: Please share clear photos of the issue when contacting us.

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Refund Method

Refunds are processed via UPI only, using the same UPI ID used during the purchase.
Refunds will be initiated once the returned item is received and verified.
Expect the refund within 7–10 working days after approval.

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Non-Refundable Situations

We do not offer refunds or returns if:

The item was used, washed, or altered
The return request is made after 3 days of delivery
The issue is related to minor color/size variation (slight differences may occur due to screens or measurement tolerances)
The delivery failed due to incorrect shipping details provided by you

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Exchange Option

If you’d prefer a replacement instead of a refund (for eligible cases), let us know while contacting us. We’ll arrange for a new item to be shipped once the original is returned.

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How to Request a Refund

Email us at support@thehipwear.com with:

Your order ID
A brief explanation of the issue
Clear photos of the product (if applicable)
Your original UPI ID for the refund

👕 Wear Confidently

We’re committed to making things right—because your style (and your money) matters.